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Technical Support For Students

De facto, you as the person teaching online will be considered the technical support person for your course.  If that scares you, do not be alarmed.  Instead, be proactive and provide your students with referrals to where they can get help.

You and your students have a TAB in Blackboard called “Downloads & Help.”  It contains:

The Technology Services Help Desk provides quick, courteous, and comprehensive computing support on the Monroe Park and MCV campuses. Self-service support is available online 24 hours a day and walk-in and live phone support during posted hours.
Phone: (804) 828-2227
Email: help@vcu.edu
TS Help Desk
Cabell Library Rm B-30
901 Park Ave.
P.O. Box 843059
Richmond, VA 23298

List this service in your syllabus and in your Blackboard site.

Virginia Commonwealth University  |  Center for Teaching Excellence
Last updated: 09/22/2009
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